Member survey software for golf clubs
Golf club member surveys that reveal what really happens on a visit
Send a quick survey after a round and find out the things you can't see from the office: were members welcomed, offered a drink, encouraged to eat, was the clubhouse clean? GoodGreens turns post-round surveys into a simple 'standards met' score you can track over time and compare across clubs.
Post-round, in seconds
A QR code or link drops members straight into a short survey — mostly yes/no and 1–5 ratings, done in under a minute.
Fully customisable
Use our starter set or write your own questions per club. Mark which ones count toward your standards score.
Trends & drill-down
Track satisfaction week by week, see each question's compliance rate, read every comment, and spot slipping standards early.
Measure service standards, not just course condition
Course feedback tells you about the greens; surveys tell you about the welcome. For owners and managers who can't be on site every day, a post-round survey is the closest thing to a mystery shopper — an honest, ongoing read on whether your team is offering drinks, talking up the food, keeping the place clean and making members feel valued. GoodGreens scores every scored question into one 'standards met' percentage so you can see at a glance whether each club is holding the line.
Anonymous responses, better honesty
Members can complete surveys anonymously, which means more candid answers about staff and facilities. They can optionally leave a name or email — handy if you run a monthly prize draw to boost response rates, which the survey copy encourages automatically.
15 golf club member survey questions to start with
Good survey questions are short and specific. These are the post-round questions GoodGreens seeds into every new club — mostly yes/no service checks plus a few 1–5 ratings, edit them freely:
- 1.Were the staff present and welcoming when you arrived?
- 2.Were you booked in / checked in quickly and easily?
- 3.Were you offered a drink?
- 4.Were you encouraged to eat, or told about the food on offer?
- 5.Was the bar or café open and staffed when you expected?
- 6.Was the fridge / shop well stocked?
- 7.Did you buy any food or drink during your visit?
- 8.Was the food and drink good value for money? (1–5)
- 9.Was the clubhouse clean and tidy? (1–5)
- 10.Were the toilets and changing rooms clean? (1–5)
- 11.Was the pro shop helpful and well presented?
- 12.Were the staff friendly and professional throughout your visit? (1–5)
- 13.Did a member of staff thank you as you left?
- 14.How likely are you to recommend us to a friend? (1–5)
- 15.Anything else you'd like to tell us about your visit?
Frequently asked questions
What should a golf club member survey ask?
Keep it short and specific to the visit: the welcome, whether a drink or food was offered, cleanliness of the clubhouse and changing rooms, course condition, and a likelihood-to-recommend score. GoodGreens seeds 15 ready-made questions you can edit per club.
How do members complete the survey?
They scan a QR code or tap a link after their round and answer a handful of yes/no and 1–5 questions in under a minute — no app, no login, and anonymous if they choose.
How do you score the results?
Each 'scored' question contributes to a single 'standards met' percentage — yes/no questions by their % yes, ratings by their average — so you can track the trend over time and compare clubs on a like-for-like basis.
Can each club have different questions?
Yes. Questions are fully customisable per club, and you can activate, deactivate or reorder them without losing the history of past responses.
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