Golf club member surveys that reveal what really happens on a visit

Measure service standards, not just course condition

Course feedback tells you about the greens; surveys tell you about the welcome. For owners and managers who can't be on site every day, a post-round survey is the closest thing to a mystery shopper — an honest, ongoing read on whether your team is offering drinks, talking up the food, keeping the place clean and making members feel valued. GoodGreens scores every scored question into one 'standards met' percentage so you can see at a glance whether each club is holding the line.

Anonymous responses, better honesty

Members can complete surveys anonymously, which means more candid answers about staff and facilities. They can optionally leave a name or email — handy if you run a monthly prize draw to boost response rates, which the survey copy encourages automatically.

Survey course condition, service, food and facilities

A golf course survey doesn't have to mean one long form. With GoodGreens you can ask about any part of the visit — course condition, the welcome and service, food and beverage, the clubhouse and facilities, or overall satisfaction — and rotate the focus through the season. Run a short course-condition survey in the growing months, a food and beverage survey after a menu change, or a facilities survey before planning capex, all scored into the same 'standards met' trend. The guides below cover the questions to ask for each.

15 golf club member survey questions to start with

Good survey questions are short and specific. These are the post-round questions GoodGreens seeds into every new club — mostly yes/no service checks plus a few 1–5 ratings, edit them freely:

1. 1.Were the staff present and welcoming when you arrived?
2. 2.Were you booked in / checked in quickly and easily?
3. 3.Were you offered a drink?
4. 4.Were you encouraged to eat, or told about the food on offer?
5. 5.Was the bar or café open and staffed when you expected?
6. 6.Was the fridge / shop well stocked?
7. 7.Did you buy any food or drink during your visit?
8. 8.Was the food and drink good value for money? (1–5)
9. 9.Was the clubhouse clean and tidy? (1–5)
10. 10.Were the toilets and changing rooms clean? (1–5)
11. 11.Was the pro shop helpful and well presented?
12. 12.Were the staff friendly and professional throughout your visit? (1–5)
13. 13.Did a member of staff thank you as you left?
14. 14.How likely are you to recommend us to a friend? (1–5)
15. 15.Anything else you'd like to tell us about your visit?